Friday, February 22, 2013


When you buy goods or services, the law protects your rights as a consumer. However, instances of purchases going wrong are reported routinely enough.

In an ideal world, we all would want redress for our grievances. To begin with, though, the way ahead may seem intimidating and even confusing.

At that point, when you need the counsel of someone you can trust – or perhaps simply the first few pointers and a gesture of encouragement – you can simply turn to Consumer Voice.

To start receiving your copy of Consumer Voice
you may call on 011-47331002/3 
You can also log on to 

Thursday, February 14, 2013

With consumer spending expected to grow four times, 
international brands can't ignore India, says study


Irrespective of the global economic slowdown, the luxury market in India is pegged to grow at 25% on a year-on-year basis between 2013 and 2015. And it may be worth Rs 82,500 crore ($15 billion) from the current level of Rs 44,000 ($8 billion), reveals the Assocham-Yes Bank study. 
“The luxury market is poised to expand three fold in next three years and the number of millionaires expected to multiply three times in another five years.
Globally also consumer spending is rising, and is expected to reach Rs 2,200 lakh crore ($40 trillion) by 2020 with an unprecedented growth of Rs 660 lakh crore ($12 trillion) in a decade.
Predictable consumer spending patterns beyond geographies and cultures unwrap possibilities of future growth in emerging markets like India where consumer spending is expected to grow four times to Rs 198 lakh crore ($3.6 trillion) within this period, driven by increasing income and aspirations, adds the paper.
Indian luxury market is projected to reach Rs 808.50 lakh crore ($14.7 billion) in 2015. The number of Ultra High Networth Households, with a minimum net worth of Rs 25 crore is expected to triple to 2.86 lakh in next five years with a five-fold increase in their net worth to Rs 235 trillion. And the HNIs will be double in number by 2015 to over 4 lakh.
The Private Equity (PE) investments in the luxury sector for the last three years, that is, January 2009 - August 2012 have been less than Rs 5,500 crore ($1 billion) compared to the Rs 1,925 crore ($35 billion) total PE investments during this period. With the luxury market expected to grow, PE investments in the segment are also expected to increase. There are a number of funds in India, which are focussed on investing in consumer centric businesses, from Everstone, L Capital and Avigo.
India and China have shown their resilience to the global turmoil by exhibiting sustained growth and thus laying a solid foundation for future global economic recovery. A reflection of this can be seen in the potent demand being witnessed by global luxury brands from these emerging economies. As elite members of the BRIC club, which currently accounts for 11% of the total world luxury sales, India and China are poised to take dominant positions in the global luxury market.
While China is on track to become the world’s second largest luxury market within the next five years, India too is not far behind.
While various estimates exist on the size and growth potential of the Indian luxury market -  most estimates align on anticipated growth rates of 20% given the tremendous potential waiting to be harnessed by such products: Apparel and Accessories, Pens, Home Décor, Watches, Wines & Spirits & Jewelry, services: Spas, Concierge service, Travel & Tourism, Fine Dining & Hotels and assets: Yachts, Fine Art, Automobiles & Real Estate.
The best returns would come from investing in luxury assets for the long term and luxury products in the short term. Cars have shown the highest growth rate in luxury assets of 40% a year from 2006, driven by a wider choice of brands, availability of cars in the small and mid segment as well as rapid increase in millionaires in Tier I & II cities. It is estimated that luxury assets are going to grow to Rs 43,450 crore ($7.9 billion) in 2015 compared to Rs 23,705 crore ($4.31 billion) currently.
Luxury products are projected to grow to Rs 29,590 crore ($5.38 billion) in 2015 against the current Rs 15,675 crore $2.85 billion). Jewellery is believed to be the largest contributor (31%) for this sub-sector, driven by the investment mentality of Indians in jewellery which leads to low consumer price elasticity.
“Recent trends indicate a shift in the perception of luxury as an overall experience versus a mere material possession. This is evident from data on the Indian luxury services market which has shown resilience in the face of a global slowdown. The sector is expected to grow to Rs 7,975 crore ($1.45 billion) in 2015 from Rs 5,775 crore ($1.05 billion) currently. Hotels are the largest growth contributor.
Indian luxury market is a potential gold mine for international luxury brands. However, with every opportunity comes the accompanying challenges and India is no different. With thorough market research, prudent marketing strategies and the right local partner, global luxury players can unearth the sea of opportunities that India represents.

Sunday, February 3, 2013


Fast food giant McDonald's has been directed by a consumer forum in New Delhi to pay Rs 15,000 as compensation to one of its customers for delivering a non-veg burger instead of the vegetarian one she had ordered.

Fast food giant McDonald's has been directed by a consumer forum in New Delhi to pay Rs 15,000 as compensation to one of its customers for delivering a non-veg burger instead of the vegetarian one she had ordered.

The South West District Consumer Disputes Redressal Forum said, "By delivering her a non-vegetarian burger instead of the vegetarian burger ordered by her is a gross negligence on the part of the delivery crew-member, whose conduct is tantamount to deficiency-in-service. Allowing the complaint, we direct the opposite party (McDonald's) to pay to the complainant Rs 10,000 as compensation and Rs 5,000 as cost of litigation," the bench presided by Narendra Kumar said.

The woman had also alleged that being an Arya Samaj follower and a Hindu, eating the non-vegetarian food has hurt her emotionally and she also suffered religiously. In its defence, the McDonald's had contended that the woman had wilfully accepted the non-veg burger instead of the vegetarian one ordered by her.

The forum, however, rejected the contention, saying had she wanted a non-veg burger she would have ordered one.

The order came on the plea of Delhi resident Vimal Chaudhary who had alleged that she had ordered for two vegetarian burgers, but she was delivered one non-vegetarian and one vegetarian burgers. She had said that she realised it was a non-veg burger only after eating half of it and thereafter, she had started vomiting.

Friday, February 1, 2013


Come November and December, and many of you will be worrying about tax deductions. It’s a fact that many salaried individuals in India end up paying a lot of tax because they are not aware about the various available options available to them. However, if you will make an effort to understand the ways to reduce tax and plan the same ahead of time, you will not have much to fret about.

The plans may vary for different persons depend on the financial status and income. Here are the tax slabs for male and female as per income tax law: 
Income Tax Slabs 2011-2012 for Male and Female
Income
Tax Rate
Upto 2.0 Lakhs
NO TAX
2.0 Lakhs to 5 Lakhs
10%
5 Lakhs to 10 Lakhs
20%
Above10 Lakhs
30%
Income Tax slabs 2011-2012 for Senior Citizen (Between 60 Yrs and 80Yrs)
Income
Tax Rate
Upto 2.5 Lakhs
NO TAX
2.5 Lakhs to 5 Lakhs
10%
5 Lakhs to 10 Lakhs
20%
Above 10 Lakhs
30%
 Tax Exemptions
1) Section 80 C Limit Unchanged (Rs. 100,000)
Deduction on life insurance policy, taken after 1 April 2012, will be allowed only if yearly premium is less than 10% of sum assured. This is a new change from c.y. earlier it was 20%. If it is more than 10%, one is not eligible for deduction u/sec. 80C
·  ELSS
·  PPF
·  EPF
·  FD for 5 years
·  Pension Plans
·  NSC
·  Post Office SB
·  Infrastructure Bonds
·  Expenditure on Children Education (Up to Rs. 200 per month for up to 2 children)
·  Tuition fees (Only Tuition fees excluding Development Fees, Donations, etc. Maximum allowed: Rs. 24,000)
·  Housing loan principal
·  Deferred Annuity
·  Approved Super Annuation Fund
2) Section 80 CCF – Additional Rs. 20,000 on investments towards approved Infrastructure bonds - (withdrawn)
3) Section 80CCD:
Deduction under this section can be claimed only if the contribution to your NPS account is made by your employer and the deduction is limited to a maximum of 10% of your basic salary. Returns on NPS are tax free, but withdrawal is still taxable. The deduction under sec 80CCD is over and above the deduction available under sec 80C.
4) Section 80 D 
Deduction of Rs. 15,000 is allowed if the same is paid as premium for Medical Insurance taken for self/dependents or towards preventive health check-up (max Rs. 5,000). In case any of self/dependents is a senior citizen, the deduction allowed is Rs. 20,000.
Additional Rs. 15,000 is allowed as deduction if the same is paid as premium for Medical Insurance taken for parents. In case the parent is a senior citizen, the deduction allowed is Rs. 20,000.
5) Section 80DD 
Exemption given for Expenditure made for a disabled dependant towards Medical Treatment/Training/Rehabilitation. It also includes the LIC/Insurance premium paid towards maintenance of such dependant.
Maximum deduction allowed is Rs. 50,000 in case of normal disability and Rs. 1 lakh in case of severe disability.
6) Section 80DDB 
Exemption given for expenditure incurred on specified disease or ailments such as cancer/aids. Maximum deduction allowed is Rs. 40,000. In case of Senior Citizens, maximum deduction allowed is Rs. 60,000.
7) Section 80E 
Deduction is allowed for repayment of interest component of Higher Education loan. All education after Class 12 is allowed, either vocational or Fulltime. But should be from a school/institute/university recognized by the government.
8 ) Section 80G - Contribution to exempt charities – 25/50/75/100% depending on the charity and as per approval 100% exemption on donation to political parties
9) Section 80U 
Deduction up to Rs. 50,000 is allowed in case of Permanent Disability.
In case of Permanent Disability exceeding 80%, maximum deduction allowed is Rs. 100,000.
10) Section 24(1)(vi)
Housing loan interest. Maximum Investment Limit – Rs. 150,000 (for loans taken after 1 April 1999, for loans before that Maximum Investment Limit 30,000).
11) Superannuation – Any contribution made by a company to superannuation fund up to Rs. 100,000 tax free in the hands of the employee.
12) Conveyance/Transport Allowance – Any Conveyance / Transport Allowance given to an employee is tax free up to Rs. 9,600 (No Supporting Bills required).
13) Medical Allowance – Any Medical Allowance given to an employee is tax free up to Rs. 15,000 (Supporting Bills required).
14) HRA – Any House Rent Allowance given to an employee is tax free up to the minimum value of the following conditions (subject to – when an employee can produce rent paid receipts from landlord for the period and if the employee has not availed of tax exemptions for home loan interest / principal repayment):
a) 50% of Annual Basic (40% of Annual Basic in case of non-metros)
b) Actual HRA received
c) Rent Paid – (10% of Annual Basic)
15) Professional Tax – Any Professional Tax deducted from an employee’s salary can be reduced from the annual salary income to arrive at taxable salary.
16) Provident Fund – Provident Fund contributions (under section 80 C and subject to an overall investment limit of Rs. 100,000 ) deducted from an employee’s salary are tax exempt.
17) 80CCG – Direct Equity Investment – Under ‘Rajiv Gandhi Equity Savings Scheme‘ – a new equity investor will be able to claim 50% of his investment in direct equity as deduction subject to maximum investment of Rs. 50,000 and provided his taxable income is below Rs. 10 lakhs. The investment will be subject to 3 years lock-in. 
Update 23 Sep 2012: Government has notified this scheme (RGESS). Mutual funds and ETFs that invest in BSE100 or CNX 100 stocks or PSUs which are Navratna, Maharatna and Miniratna will qualify under this scheme. These investments can be traded over stock exchange after 1 year of investment. New equity investor has been defined as someone who has opened a Demat account but has not bought any securities till date of notification of this scheme (22 Sep 2012).
18) Section 80TTA – Savings Bank Interest - No tax will be charged on interest earned on balance in savings bank account subject to a maximum of Rs. 10,000 per year.